A case with at least one message archive uploaded. Archive a case when it's closed and it doesn't count against your limit.
Can I upgrade or downgrade anytime?
Yes. Changes take effect on your next billing cycle. No contracts, cancel anytime.
Is my client data secure?
Absolutely. We use bank-level encryption (AES-256), store data in US-based SOC 2 compliant facilities, and never train AI models on your uploads.
What message formats do you support?
iPhone exports (via iTunes/Finder backup), Android exports, and most common formats including JSON and CSV. If you have a format we don't support, contact us.
How do I export messages from an iPhone?
Use iTunes (Windows) or Finder (Mac) to create a backup of the iPhone, then use a third-party tool like iMazing or iExplorer to export the messages to JSON or CSV format. We're working on a detailed guide.
Can I delete my data?
Yes. You can delete individual cases, archives, or your entire account at any time. Data deletion is permanent and irreversible.
Message Export Guide
Detailed guides for exporting text messages from iPhone and Android devices are coming soon. In the meantime, contact us for assistance.
Still need help?
Our support team is available to assist you with any questions.